Internship Details

City of Redmond
Website:
http://www.ci.redmond.or.us

Internship Title
IT Department- Technician Assistant
Area Industry Minimum Age* Hourly Rate Interns Needed
Redmond Technology 18 + $18.00 1
Resume Required Requires Cover Letter Interview Required Hours Per Week Days Per Week
Yes Yes Yes 15-30 3-5
Application Deadline Start Date End Date Computer Knowledge Drug Screening
Open Until Filled 11-28-22 TBD Yes Yes
Background Check
Yes

Description

The IT Assistant position performs a variety of routine, technical administrative, and troubleshooting duties in support of other IT and City co-workers with projects and equipment as necessary.

 

Help Desk and User Support:

      • Answer support calls, respond to, and provide technical assistance for help desk requests in person, by telephone, remote connection, or email.

Desktop Computer Support:

Provide administrative assistance, support, maintenance, and troubleshooting of all end-user hardware, software, and peripheral devices, including but not limited to:

        • Windows desktop computers, laptops, tablets, and mobile phones.
        • User profile configuration and new user training.

Voice Communications Support:

      • Provide assistance with the City’s telecommunications systems, including analog and VOIP telephones, cell phones, and tablets.
      • Assist in the setup and modify phone number assignments, phone trees, voicemail accounts, and greetings.

Information Technology Administration:

      • Assist with hardware and software inventories.
      • Prepare, update, and maintain technical documentation of processes and procedures and records of service provided.
      • Work in a team-oriented environment and act as back-up in absence of another IT team member.
      • Perform other tasks as required.
Educational Aspect

Contribute to a positive work environment:

    • Deliver professional, courteous, and timely customer service.
    • Build collaborative inter-departmental relationships.
    • Actively contribute to our innovative, team-focused approach to problem solving.

Gain Experience and Workplace Competencies:

    • Adaptability: Adapts to changes in the work environment; manages competing demands; able to deal with frequent change or unexpected events; changes approach or method to best fit the situation.
    • Attendance & Punctuality: Consistently arrives to work, meetings and appointments on time.
    • Customer Service: Manages difficult or emotional customer situations; understands and applies the principles of quality customer service; responds to customer needs and requests for service and assistance; solicits customer feedback to improve service.
    • Dependability: Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
    • Diversity: Shows respect and sensitivity for cultural differences; promotes and supports a harassment-free environment.
    • Ethics: Treats people with respect; inspires the trust of others; works ethically and with integrity; upholds organizational values.
    • Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for help when needed.
    • Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
    • Interpersonal Skills: Focuses on cooperatively resolving conflict; maintains confidentiality; actively listens to others without interrupting; conveys a positive image of the City and its services; keeps emotions under control; remains open to others; ideas and tries new things.
    • Judgement: Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains the reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
    • Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
    • Oral Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings; demonstrates group presentation skills.
    • Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
    • Planning & Organizing: Prioritizes and plans work activities; uses time resources efficiently; plans for additional resources; sets goals and objectives.
    • Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics; works well in group problem-solving situations.
    • Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; inspires respect and trust; accepts responsibility for own actions; follows through on commitments.
    • Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
    • Teamwork: Balances team and individual responsibilities; exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
    • Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
    • Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively and accurately; able to read and interpret written information.

 

Further Requirements
Mandatory Requirements:
High school diploma or GED equivalent required, and work experience in a technology related field; or any equivalent combination of education and experience which demonstrates the ability to perform the described duties. Demonstrate a working knowledge of:
  • Customer service principles and processes for dealing effectively with staff, vendors, contractors, and the public in person, and via telephone and email.
  • Project planning and management principles.
  • The design, development, documentation, analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
  • Installation, testing, diagnostic, and troubleshooting techniques for computers.
  • Windows desktop operating systems and Microsoft Office products.
  • E-mail maintenance.
  • Mobile device management.
  • Website Content Management Systems.
Ability to:
  • Establish and maintain effective and harmonious working relationships with customers, co-workers, and managers.
  • Handle stressful situations, multiple projects, and assignments, and adapt quickly to an ever-changing environment.
  • Analyze problems, procedures, and data, and develop solutions.
  • Use test equipment, diagnostic software, and hand tools.
  • Organize, coordinate, and perform tasks of hardware and/or software implementation.
  • Projects utilizing project planning and management principles.
  • Prepare and maintain clear and concise technical documentation and procedures.
  • Develop and present training materials. 
  • Perform independent research.
  • Use initiative, act independently, and make timely decisions.
  • Effectively prioritize and schedule work.
Special Requirements/Licenses:
The position requires employees to operate a motor vehicle in the course of their position. Possession of, or must obtain within thirty (30) days from the date of hire, a valid Oregon driver’s license. Must have a safe driving record.
 
 
Lift Requirements
The physical demands described here represent those that must be met by an intern to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 
 
While performing the duties of this job, the intern is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The intern is occasionally required to walk. The intern must occasionally lift and/or move up to thirty-five (35) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
 

City of Redmond
Website:
http://www.ci.redmond.or.us
Internship Title
IT Department- Technician Assistant
AreaIndustry
RedmondTechnology
Minimum AgeHourly Rate
18$18.00
Interns NeededRequires Cover Letter
1Yes
Interview RequiredApplication Deadline
YesOpen Until Filled
Start DateEnd Date
2022-11-28TBD
Hours/WeekGeneral Computer Knowledge
15-30Yes
Drug ScreeningBackground Check
YesYes

Description

The IT Assistant position performs a variety of routine, technical administrative, and troubleshooting duties in support of other IT and City co-workers with projects and equipment as necessary.

 

Help Desk and User Support:

      • Answer support calls, respond to, and provide technical assistance for help desk requests in person, by telephone, remote connection, or email.

Desktop Computer Support:

Provide administrative assistance, support, maintenance, and troubleshooting of all end-user hardware, software, and peripheral devices, including but not limited to:

        • Windows desktop computers, laptops, tablets, and mobile phones.
        • User profile configuration and new user training.

Voice Communications Support:

      • Provide assistance with the City’s telecommunications systems, including analog and VOIP telephones, cell phones, and tablets.
      • Assist in the setup and modify phone number assignments, phone trees, voicemail accounts, and greetings.

Information Technology Administration:

      • Assist with hardware and software inventories.
      • Prepare, update, and maintain technical documentation of processes and procedures and records of service provided.
      • Work in a team-oriented environment and act as back-up in absence of another IT team member.
      • Perform other tasks as required.
Educational Aspect

Contribute to a positive work environment:

    • Deliver professional, courteous, and timely customer service.
    • Build collaborative inter-departmental relationships.
    • Actively contribute to our innovative, team-focused approach to problem solving.

Gain Experience and Workplace Competencies:

    • Adaptability: Adapts to changes in the work environment; manages competing demands; able to deal with frequent change or unexpected events; changes approach or method to best fit the situation.
    • Attendance & Punctuality: Consistently arrives to work, meetings and appointments on time.
    • Customer Service: Manages difficult or emotional customer situations; understands and applies the principles of quality customer service; responds to customer needs and requests for service and assistance; solicits customer feedback to improve service.
    • Dependability: Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
    • Diversity: Shows respect and sensitivity for cultural differences; promotes and supports a harassment-free environment.
    • Ethics: Treats people with respect; inspires the trust of others; works ethically and with integrity; upholds organizational values.
    • Initiative: Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for help when needed.
    • Innovation: Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
    • Interpersonal Skills: Focuses on cooperatively resolving conflict; maintains confidentiality; actively listens to others without interrupting; conveys a positive image of the City and its services; keeps emotions under control; remains open to others; ideas and tries new things.
    • Judgement: Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains the reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
    • Motivation: Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
    • Oral Communication: Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings; demonstrates group presentation skills.
    • Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports organizational goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
    • Planning & Organizing: Prioritizes and plans work activities; uses time resources efficiently; plans for additional resources; sets goals and objectives.
    • Problem Solving: Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics; works well in group problem-solving situations.
    • Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; inspires respect and trust; accepts responsibility for own actions; follows through on commitments.
    • Quality Management: Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
    • Teamwork: Balances team and individual responsibilities; exhibits objectively and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
    • Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
    • Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively and accurately; able to read and interpret written information.

 

Further Requirements
Mandatory Requirements:
High school diploma or GED equivalent required, and work experience in a technology related field; or any equivalent combination of education and experience which demonstrates the ability to perform the described duties. Demonstrate a working knowledge of:
  • Customer service principles and processes for dealing effectively with staff, vendors, contractors, and the public in person, and via telephone and email.
  • Project planning and management principles.
  • The design, development, documentation, analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications.
  • Installation, testing, diagnostic, and troubleshooting techniques for computers.
  • Windows desktop operating systems and Microsoft Office products.
  • E-mail maintenance.
  • Mobile device management.
  • Website Content Management Systems.
Ability to:
  • Establish and maintain effective and harmonious working relationships with customers, co-workers, and managers.
  • Handle stressful situations, multiple projects, and assignments, and adapt quickly to an ever-changing environment.
  • Analyze problems, procedures, and data, and develop solutions.
  • Use test equipment, diagnostic software, and hand tools.
  • Organize, coordinate, and perform tasks of hardware and/or software implementation.
  • Projects utilizing project planning and management principles.
  • Prepare and maintain clear and concise technical documentation and procedures.
  • Develop and present training materials. 
  • Perform independent research.
  • Use initiative, act independently, and make timely decisions.
  • Effectively prioritize and schedule work.
Special Requirements/Licenses:
The position requires employees to operate a motor vehicle in the course of their position. Possession of, or must obtain within thirty (30) days from the date of hire, a valid Oregon driver’s license. Must have a safe driving record.
 
 
Lift Requirements
The physical demands described here represent those that must be met by an intern to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 
 
While performing the duties of this job, the intern is frequently required to sit and talk or hear, use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The intern is occasionally required to walk. The intern must occasionally lift and/or move up to thirty-five (35) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
 

Area Coordinator

Bre Wilkins
bre@edcoinfo.com
541-480-7046

* Some minimum age requirements are mandated by age and work restrictions mandated by BOLI (Oregon Bureau of Labor & Industries).