Internship Details

IBEX Global (formerly TRG Customer Solutions)
Website:
http://ibex.co/

Internship Title
Customer Service Representative
Area Industry Minimum Age Hourly Rate Interns Needed
Bend Technology 18 $18.00 20
Resume Required Requires Cover Letter Interview Required Hours Per Week Days Per Week
Yes No Yes 40 5
Application Deadline Start Date End Date Computer Knowledge Drug Screening
Until Filled 2021-10-11 2022-01-01 Yes No
Background Check
Yes

Description

Ibex is growing our premier Telco account, adding 100 more advisors! If you don’t meet all qualifications but have a passion for learning and problem solving, APPLY Today! 

We are currently supporting one of the world’s leading Fortune 50 companies. This role will provide top-notch service to Platinum Level clients. This is an inbound customer care program designed to take calls regarding monthly services.

Educational Aspect
The selected candidate will be learning:
- Deliver Video Streaming support
- Answer questions regarding their service and products
- Educate clients on the available bundles, services to ensure they are taking advantage of all offers
- Transfer the call to the appropriate support teams
- Provide billing clarification and remedy any discrepancies
- Schedule or reschedule a service technician as needed
- Follow call flow guidelines as outlined by the program
- Achieve high customer satisfaction ratings in client surveys
- Closing support tickets in a timely manner and with a satisfactory customer resolution
 
Further Requirements
Preferred skills and abilities:
- High-level understanding of the critical need to deliver superior service
- Ability to keep step with a fast-paced environment and maintain a positive attitude
- Ability to toggle between multiple windows while talking with the client and maintaining composure
- Ability to learn multiple programs, research the issue, and articulate the solution
- Excellent written and verbal communication skills
- Experience providing customer service, face to face or over the phone
- 25 WMP Typing speed
- High School Diploma or GED
 
Lift Requirements

N/A


IBEX Global (formerly TRG Customer Solutions)
Website:
http://ibex.co/
Internship Title
Customer Service Representative
AreaIndustry
BendTechnology
Minimum AgeHourly Rate
18$18.00
Interns NeededRequires Cover Letter
20No
Interview RequiredApplication Deadline
YesUntil Filled
Start DateEnd Date
2021-10-112022-01-01
Hours/WeekGeneral Computer Knowledge
40Yes
Drug ScreeningBackground Check
NoYes

Description

Ibex is growing our premier Telco account, adding 100 more advisors! If you don’t meet all qualifications but have a passion for learning and problem solving, APPLY Today! 

We are currently supporting one of the world’s leading Fortune 50 companies. This role will provide top-notch service to Platinum Level clients. This is an inbound customer care program designed to take calls regarding monthly services.

Educational Aspect
The selected candidate will be learning:
- Deliver Video Streaming support
- Answer questions regarding their service and products
- Educate clients on the available bundles, services to ensure they are taking advantage of all offers
- Transfer the call to the appropriate support teams
- Provide billing clarification and remedy any discrepancies
- Schedule or reschedule a service technician as needed
- Follow call flow guidelines as outlined by the program
- Achieve high customer satisfaction ratings in client surveys
- Closing support tickets in a timely manner and with a satisfactory customer resolution
 
Further Requirements
Preferred skills and abilities:
- High-level understanding of the critical need to deliver superior service
- Ability to keep step with a fast-paced environment and maintain a positive attitude
- Ability to toggle between multiple windows while talking with the client and maintaining composure
- Ability to learn multiple programs, research the issue, and articulate the solution
- Excellent written and verbal communication skills
- Experience providing customer service, face to face or over the phone
- 25 WMP Typing speed
- High School Diploma or GED
 
Lift Requirements

N/A


Area Coordinator

Larry Holeman
larry@edcoinfo.com
541-815-5005